Philanthropy Operations Analyst Sr

It's more than a career, it's a calling.

MO-SSM Health Cardinal Glennon Children's Foundation

Worker Type:

Regular

Job Highlights:

The Senior Philanthropy Operations Analyst will be a vital contributor to a collaborative and energetic team, advancing the mission of SSM Health Cardinal Glennon Children’s Foundation. This role is responsible for optimizing the use of Raiser’s Edge NXT and other interfacing software, supporting high-impact fundraising events and annual programs, and delivering strategic, data-driven insights through the creation of actionable reports, dashboards and automations.

The ideal candidate will bring deep expertise in Raiser’s Edge NXT and demonstrate advanced proficiency in Microsoft Office tools—particularly Excel, with capabilities in managing large, complex spreadsheets, applying conditional formulas, and utilizing pivot tables and charts for analysis. Proficiency in Microsoft Word is also essential, including the ability to execute both simple and complex mail merges with conditional text.

This position requires close collaboration with fellow Philanthropy Operations team members and others across the Foundation, including front-line fundraisers and the Marketing & Events team.  Additionally, the role will support the execution of signature events through the integration of Raiser’s Edge NXT and external event management platforms.

Job Summary:

Configures, supports and maintains the Philanthropy CRM, Raiser’s Edge NXT, and other related applications, technology & tools. Ensures data is consistently structured, organized and maintained to support the needs and strategies of Philanthropy. Possesses a detailed understanding of the underlying business of fundraising and the industry standards, rules and regulations that govern Philanthropy Operations. Serves as subject matter expert for moderate to complex philanthropy initiatives and data integration projects.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Troubleshoots and resolves moderate to complex issues and provides end-user support. Assists others in the triage, analysis & resolution of issues.
• Analyzes and interprets moderate to complex business challenges and identifies, designs and implements best practice solutions.
• Analyzes data, outlines business requirements, documents complex vendor specifications, completes data extractions and integrations, performs post programming validation relevant for direct mail programs.  
• Collects, analyzes and integrates data multiple internal and external sources. Understands data source structure and business relevance of data.
• Analyzes business processes & data workflows, designs and/or reengineers and creates supplemental documentation.
• Serves as Operational lead on collaborative cross-team initiatives, programs and event project teams. Also serves as SME to other Philanthropy departments, Philanthropy Leadership, Finance, Audit and external vendors.
• Provides guidance and training to less experienced staff.
• Performs other duties as assigned.

EDUCATION

• Bachelor’s degree or equivalent combination of experience and education

EXPERIENCE

• Three years' experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS 

• None

Department:

8783010033 Foundations

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. 

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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.