Home Inspection Program Manager, nonprofit

Overview

We are seeking a new affordable housing Home Inspection Program Manager (HIPM) for our client project: HOMES a non-profit organization that uses an all-encompassing approach to housing challenging the misconceptions of what defines affordable housing through the production and preservation of high-quality affordable homes, large-scale home repairs, and improved accessibility and energy efficiency for existing homes.

The Program Manager is responsible for completing residential property inspections, assessing repair needs, determining program eligibility in accordance with established guidelines, and documenting critical health and safety repair needs. This hands on position evaluates observed home conditions and applies basic construction knowledge to determine whether identified issues fall within program scope and cost parameters. This is completed in a range of weather conditions and in homes that may be damaged, cluttered, or in less-than-ideal condition. The HIPM supports program operations by maintaining accurate intake and inspection records, identifying urgent response requirements, and assisting Program Managers with workload coordination and contractor communication. The non-supervisory role requires strong organizational skills, sound judgment, and the ability to manage processes and communications across clients, contractors, and internal stakeholders to ensure timely and compliant service delivery. Reports to the Director of Volunteer Services.

Project:HOMES employs about 60 team members with a budget of approximately $25M located in Richmond, VA (easy access on and off the Midlothian Turnpike and Chippenham Parkway.) Learn more at www.projecthomes.org. Come grow with us!

Summary of Job Responsibilities and Requirements (approx. % of time)

• Coordinate, schedule, and complete client home inspections, complete intake documentation, and ensure accurate entry of inspection data into designated systems. ~50%
• Communicate program details, eligibility requirements, scope of work, and timelines clearly to clients, setting appropriate expectations throughout the service process. ~10%
• Assess and document home repair conditions, identify critical health and safety concerns, and determine program eligibility in accordance with established guidelines. ~10%
• Work with program staff to develop a service plan for each client using one or more of the project:HOMES home repair and energy conservation programs. ~10%
• Identify and facilitate Immediate Response Solutions for urgent repair needs, including coordination and follow-up with contractors as needed. ~10%
• Maintain accurate records, protect client confidentiality, and ensure compliance with organizational policies and funding requirements. ~10%
• Ensure all activities comply with company policies and values as well as industry standards.
• Perform other duties as assigned.

Key Qualifications, Skills, and Abilities

• Minimum 3–5 years of experience in client services, housing programs, construction coordination, social services, or a related area required. Experience in both an office environment and field work preferred.
• Ability to work in a range of weather conditions and in homes that may be damaged, cluttered, or in less-than-ideal condition.
• Familiarity with Microsoft Office Suite, teleconferencing, data entry and database mgt.
• High school diploma; combination of experience and education will be considered in lieu of formal education.
• Promotes and adheres to company's mission, vision and values, policies, and applicable laws in a fair and equitable manner.
• Represents the organization in a professional manner to all customers, vendors, and internal personnel.
• Typical days and hours of work are Monday through Thursday, 7AM to 5PM but flexible on days and times. Occasional evening and weekend work may be required as job duties and business demand.
• Approximately 75% local travel with some overnight travel throughout the footprint of project: HOMES is required. Access to company vehicle provided.
• Maintain current Virginia driver's license and clear DMV record.
• Successfully complete pre-employment background screening.

Warren Whitney (The Firm) is an equal opportunity employer. The Firm on behalf of its client will not discriminate against applicants or employees on the basis of race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), disability, genetic information, sexual orientation, gender identity, military status, citizenship, or any other class protected by applicable law. The Firm reserves the right to alter, change, modify, and/or terminate this job posting at any time without notice, or obligation, to any party.