Marketplace Manager (Nonprofit Services)
Stand Together
Full-time
Remote
United States
Nonprofit
Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing issues. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society.
Stand Together Foundation partners with bold social entrepreneurs to help communities thrive. We believe in the power of bottom-up solutions to transform lives — and that the best way to change how our country solves problems is to elevate the people and organizations already doing it differently.
The Catalyst Community is a nationwide network of 300+ nonprofit organizations delivering empowerment-based solutions and challenging status quo models. To deepen our investment in this community, Stand Together Foundation created the Products and Services Marketplace: an initiative that provides Catalysts with strategic offerings beyond their onboarding experience. The Marketplace connects nonprofit leaders with practical coaching, tools, and resources that help them strengthen their organizations, grow their impact, and continue applying what they’ve learned over time. It is designed to evolve with their needs, offering opportunities shaped by what leaders find most valuable and scaling those that deliver the greatest results. By drawing on the skills and expertise of Stand Together teams and partners, the Marketplace equips leaders to sustain their impact in meaningful, lasting ways.
The Marketplace Manager will serve as the dedicated steward of the Marketplace — owning its strategy, operations, and continuous improvement. This role bridges vision and execution: overseeing day-to-day logistics, cataloguing and refreshing offerings, capturing demand signals, and ensuring stakeholders and users have a seamless and empowering experience.
The Marketplace Manager will collaborate closely with internal and external contributors, coaches, and the Investments team to ensure the Marketplace remains a vibrant, data-informed, and strategically aligned resource. By setting standards, creating processes, and telling the story of impact through analytics, the Marketplace Manager will make sure the Marketplace grows as a durable, future-oriented system that strengthens the Catalyst Community and Stand Together Foundation’s vision of a stronger, more effective social sector.
How You Will Contribute
- Product Management & Strategy
- Own and drive the strategic vision and roadmap of the Marketplace.
- Source new products, iterate on existing offerings, and retire others based on demand signals and feedback.
- Ensure offerings align with STF’s broader vision and Investments strategy.
- Operations & Capacity Management
- Track market rates of evolving products and services to help paint a picture of value for Catalysts and leadership.
- Serve as the “first check” for the feasibility of engagements by maintaining a constant pulse on offerings, capabilities, capacity, and demand.
- Stakeholder Engagement & Communication
- Liaise with contributors, coaches, Investment Analysts, and leadership; communicate Marketplace availability, updates, and performance with clarity and consistency across stakeholders.
- Data & Analytics
- Develop reporting (including surveys) to capture demand, usage, gaps, and value creation.
- Tell the story of Marketplace value and alignment with organizational vision through precise, actionable insights.
- Process & Standards
- Establish Marketplace norms, SOPs, and accountability systems.
- Project manage key deliverables such as intake systems, contributor agreements, and new product and service launches.
- Collaborate with the online platform management team to ensure a seamless user experience and strategic alignment.
- General Operations
- In addition to Marketplace, as a member of the Operations team, you’ll grow your contribution by driving other projects and initiatives (both time-bound and ongoing) to help with the overall cadence and functionality of the Foundation’s Community team.
What You Will Bring
- Experience: 5+ years in product management, operations, and/or project management.
- Strategic and Entrepreneurial Mindset: Able to create new processes, iterate on products, connect to vision, and turn ideas into reality.
- Data & Analytics Skills: Excited to leverage data to inform decisions and communicate value through reporting.
- Principled Entrepreneur: Comfortable innovating and developing new offerings based on feedback and demand signals.
- Effective Communicator & Collaborator: Able to liaise across diverse audiences and build trust quickly.
Standout Candidates Will Bring
- Familiarity with Principled Based Management™ (PBM) or Customer First Measurement (CFM) frameworks.
- Experience with UX design or collaboration on product/service user journeys.
- Prior experience in philanthropy or nonprofit operations.
- Proven ability to design and scale processes in a fast-evolving environment; energized by change.
- Background in data visualization, reporting tools, and/or product analytics.
- Meticulous attention to detail and tenacity – you cross the finish line every time.
- Exposure to marketplace models (product or service-based) and continuous product iteration.
- Experience working with diverse stakeholders as a thought partner and ideas interpreter.
What We Offer
- Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
- A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
- Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
- Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.
Our Values
Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers our employees to be entrepreneurial, to innovate, and to continually drive transformation.
We believe diversity fuels creativity, broadens knowledge, and helps drive success, and that is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.