Financial Assistance (Charity Care) Specialist

Financial Coordinator (Charity Care)

Location: Primarily Remote (On-site rotation required at West Des Moines office)
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Preference: Applicants residing within UnityPoint Health service areas in Iowa

We’re seeking a compassionate and detail-oriented Financial Coordinator (Charity Care) to help ensure patients have fair access to financial assistance. In this role, you’ll review and process charity care applications, calculate eligibility, and ensure compliance with established guidelines. You’ll also communicate outcomes and payment options with clarity and empathy, supporting patients during critical moments. This position is primarily remote, with a required on-site rotation at our West Des Moines office.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Analyzes financial assistance applications for accuracy – on a timely basis.
• Complete necessary correspondence to patient informing them of approval, denial, payment plan terms, or request for additional information.
• Utilize Epic financial modules for processing.
• Approves applications according to UPH Financial Assistance policy, following separation of duties protocol.
• Add billing indicators in EPIC for all approved applications
• Write-off appropriate account balances in LDA and/or EPIC, following separation of duties protocol.
• Maintain consistent and complete notes to clearly track the application status.
• Alerts supervisor or manager of any issues and/or ideas that may improve the FINA process.
• Take escalated calls from upset patients/guarantors regarding their FINA applications.
• Conducts training and audits the Processor staff, act as point for all team questions.
• Review and work accounts in write off work queues according to level of applicable assistance
• Interacts with new affiliates to ensure a positive transition to UPH and the FINA process

• Associate’s Degree in accounting or related field; or equivalent experience
• Four (4) years of hospital billing experience which includes financial assistance processing knowledge.